Returns & Refunds

At Vitava, we want you to have a straightforward and reliable shopping experience. If there is an issue with your order, please contact us and we'll review your request.

Returns

Due to the nature of dietary supplements, opened or used products cannot be returned for hygiene and safety reasons.

Unopened and unused products may be eligible for return. Please contact us before returning any item so we can provide the appropriate instructions.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect item, please contact us as soon as possible after delivery.

Please include your order number and clear photos of the item and packaging so that we can review the issue.

Refunds

If your refund is approved, it will be issued to your original payment method. Please allow additional processing time for your bank or payment provider to reflect the refund in your account.

Order Cancellations

If you need to cancel or modify an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched.

Shipping Costs

Original shipping charges are generally non-refundable unless the order was incorrect, damaged, or otherwise eligible under applicable consumer law.

Need Assistance?

For return or refund enquiries, please contact us through our Contact Us page and include your order number.